Website bugs

If you notice a bug in the website:

1) Please first check that the problem is not being caused by your browser, which is often the case. 

You can easily check this by logging into the website in a Private or Incognito browser window, or in a different browser, and seeing if it still happens. If the problem does not happen, it means it's happening in your browser and not in the website.

The fix is to clear your browser's cache (essentially delete old cookies which stay in your browser after you've visited websites). The link shared above shows you how to do this. Though it sounds technical, it's just a few clicks and is quick and easy.

2) If the issue is not only happening in your browser: Please email our support desk with details of the problem. 

This will help our team to deal with the bug most effectively. The email address is info@naturestudio.com

How to report a website bug:  

Before we can pass issues over to our IT team, our support team need to replicate the problem you're having so we can rule out browser issues. This helps us to make sure our web team can work most effectively. Please help us to replicate the problem you're having and report the issue clearly by providing us with the following information when you email us:

• • The URL of the web page where you're experiencing the problem (e.g. https://members.naturestudio.com/members/me)
  • A clear description of the problem you're having. (e.g. "When I click the 'reply' button under Elizabeth's comment, nothing happens")
  • If at all possible, a screenshot showing what you're seeing
  • What browser you're using (e.g. Chrome)
  • Which device you're using (e.g. iPhone 12)

  
  This will help us to make sure we're aware of any new issues and enable our web team to work efficiently.

Are you having problems playing the tutorials?

The tutorial videos are hosted and streamed to our website via a third-party, dedicated streaming platform which is extremely reliable.

If none of the videos are playing for you, this would indicate that the streaming platform is temporarily down, and is extremely rare (happens less than once a year). If you think this has happened, please email our support desk (info@naturestudio.com) so we can make sure the streaming platform is aware and let members know once the service is working again.

If you can play some tutorial videos but not others, this is the sign of an issue happening in your browser, not in the website itself. In the vast majority of cases, clearing your browser's cache resolves the problem. (It's quick and easy to do). If clearing your browser's cache didn't work, try using a different browser (e.g. Edge or Firefox if the issue was happening in Chrome, or use Chrome if the issue was happening in another browser).